This service is designed for people who have a Speech Disability or those who use an assistive voice device.
With Speech-to-Speech (STS), you can call anyone on the phone. A relay operator ensures that you will be heard and understood.
No special equipment is needed.
This relay service is available in English-to-English, Spanish-to-Spanish and English-to-Spanish.
The TRS Customer Profile allows you to store your relay call preferences and helps speed up call processing.
In addition to the TRS Customer Profile, an optional additional feature called STS Call Set-up allows you to fill out an online form with instructions and information for the relay operator 2-24 hours before your phone call.
How does Speech-to-Speech (STS) work?
Just dial 711 (or 888-272-5527 for English, 888-272-5528 for Spanish or 877-564-3503 for Spanish-to-English) and ask for a Speech-to-Speech relay operator.
Provide the area code and telephone number of the person you wish to call. The relay operator will dial the number and connect you to the other party.
You speak on your phone directly to the other party while the relay operator listens.
The relay operator repeats your spoken words to the other party as needed for clarity.
The other party talks directly to you.
STS Call Setup
The STS Call Setup feature allows STS users to send an email with call instructions or information to the Relay Operator in advance. STS users can complete this form online between 2 and 24 hours prior to the call. The form includes information such as:
- The number to call
- The name of the other caller
- Special instructions
- The subject of the call
- And anything that makes it easier to complete the call
Video: How does a Speech-to-Speech (STS) call work?
Here’s how a STS user, Andy, communicates with standard phone users.